You may remember my noting in my original post about our new Pergo Floors that after the install, they felt a little “squishy” in places. The contractor told me that it was fine and over time it would settle. Well, a kind reader (thank you, Margaret!) sent me a message and said that she had also been told that over time it would kind of flatten itself out, but the floor never had. Aha!
This worried me. A lot. The floor was pretty bouncy in quite a few places and I was skeptical of the install. The project was expensive and I wanted it done right. The final decision to actually complain (why am I always so hesitant to complain?) was when I noticed one of the boards had become very slightly raised. I imagined all of the boards eventually popping up. I called the contractor and he sent the floor guy, Jose out again to take a look. Jose confirmed my suspicion and told me that he had told the main boss that the subfloor needed leveling before the install but that the boss had disagreed. Drama!
Here you can see the difference in the two rooms, after we had the wall knocked down. The kitchen is quite a bit lower than the family room.
Long story (and honestly sleepless nights) later, they came back out and fixed it all. We didn’t have to pay any extra because it was their fault and they owned it. Jose had to take all of the floor up, mix concrete, set the concrete and level it, wait for it to dry and use a heat gun to speed up the process, lay down a new vapor pad or something along those lines (I have no idea what it is actually called!) and then reinstall all of the floor. Yes, all of it! We did have to purchase three extra boxes of flooring to replace any that had been damaged.
In the middle of this, we had two guys outside cutting massive branches off our oak tree (another long story) and so the dogs got out. They ran around the front, into the backyard and then – of course – continued their jaunt inside the house and ran right through the wet cement…
Thank goodness that day is now just a memory and the floor no longer bounces! It is pretty good and even if it wasn’t, it would stay the way it is because I am never doing that again!
Lucky also doesn’t want to relive that day anytime soon – he was not a happy camper!
Worth it though!
And, no longer bouncy!
What a nightmare! I’m like you about complaining, but I’m learning. TFS
Hi Sue, Isn’t it strange how we are so hesitant to complain? I am getting much better at it 🙂
I am so glad you complained to the contractor. I didn’t and had not been happy since. Well some angel looked down upon me and took pity. I had a leak under our French doors, in the bedroom and ruined a section of the floor. So we are taking them up, throwing away the damaged ones and installing them in our office. I will have carpeting installed. ( really missed the carpet in our bedroom). Your floors are gorgeous by the way, enjoy.
Thank you SO much for your comment on my post. It made me realize that I was right and that the floors were not installed properly. It was aggravating to have them do it all over again, but well worth it. I am so happy for you that you will have new floors installed! I agree, I really love carpet in the bedrooms. I have been debating it for our master bedroom. We have hardwood floors but they are so old and need to be refinished which is a huge job. I think I may go with carpet instead.
I’ve had episodes similar to yours, dog included. Glad you are happy now.
I’m so sorry you also had to go through this. I love having things done to the house but hate actually having them done lol!